Customer Service - Level 1 & 2

Someone who enjoys working with people in a professional environment. Tasks could include:

  • Following a clear process to work with a customer
  • Promoting a product or service
  • Communicating with people via telephone, email or face to face

The courses include project-based learning, corporate visits and enrichment activities to give you a clear insight into the work of Customer Service


  • Certificate/Award Retail Knowledge


  • Certificate/Award Retail Knowledge

Applicants will be asked to take an Initial Assessment.

For Level 1 no previous qualifications are required.

For Level 2: Maths/English GCSE grade D/3 or Functional Skills EL3. Some GCSEs at A-D grade / L1 qualifications 

Relevant entry level roles /industries Customer Service skills equip you for a diverse range of roles such as:

  • Reception Assistant
  • Facilities Assistant
  • IT Support Assistant in many different sectors: Finance, Banking, Legal, Local authority, Charity, education etc.

City Gateway College will support you to look for Training / Apprenticeship / Employment with another provider.