Customer Service - Level 1 & 2

Someone who enjoys working with people in a professional environment. Tasks could include:

  • Following a clear process to work with a customer
  • Promoting a product or service
  • Communicating with people via telephone, email or face to face

The courses include project-based learning, corporate visits and enrichment activities to give you a clear insight into the work of Customer Service



CS1

  • Certificate/Award Retail Knowledge

CS2

  • Certificate/Award Retail Knowledge

Applicants will be asked to take an Initial Assessment.

For Level 1 no previous qualifications are required.

For Level 2: Maths/English GCSE grade D/3 or Functional Skills EL3. Some GCSEs at A-D grade / L1 qualifications 

Relevant entry level roles /industries Customer Service skills equip you for a diverse range of roles such as:

  • Reception Assistant
  • Facilities Assistant
  • IT Support Assistant in many different sectors: Finance, Banking, Legal, Local authority, Charity, education etc.

City Gateway College will support you to look for Training / Apprenticeship / Employment with another provider.

Accreditors:

Investors in People logo Investors in People logo Investors in People logo Investors in People logo
LSIS Beacon logo LSIS Beacon logo LSIS Beacon logo LSIS Beacon logo
Apprenticeships logo Apprenticeships logo Apprenticeships logo Apprenticeships logo
Matrix logo Matrix logo Matrix logo Matrix logo
Training Provider Awards logo Training Provider Awards logo Training Provider Awards logo Training Provider Awards logo
OFSTED logo OFSTED logo OFSTED logo OFSTED logo

Funders:

City of London logo City of London logo City of London logo City of London logo
DWP logo DWP logo DWP logo DWP logo
EFA logo EFA logo EFA logo EFA logo
Greater London Authority logo Greater London Authority logo Greater London Authority logo Greater London Authority logo
Skills Funding Agency logo Skills Funding Agency logo Skills Funding Agency logo Skills Funding Agency logo
Tower Hamlets logo Tower Hamlets logo Tower Hamlets logo Tower Hamlets logo